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John Bowdre 2023-08-28 16:50:58 -05:00
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content/posts/how-to-ask-for-help/index.md
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--- ---
title: How to Ask For Help title: How to Ask For Help
date: 2023-08-26 date: 2023-08-26
lastmod: 2023-08-28
timeless: true timeless: true
description: There are no dumb questions - but there are smarter (and dumber) ways to ask them. description: There are no dumb questions - but there are smarter (and dumber) ways to ask them.
featured: true featured: true
@ -37,9 +38,10 @@ Your helpers aren't going to judge you for linguistic errors but such mistakes m
### Be Precise ### Be Precise
The more details you can provide about your problem, the better. The more details you can provide about your problem, the better.
- What system/device/application are you using? Be specific about the model and/or version. - What system/device/application are you using? Be specific about the model and/or version (and please don't just say "the latest version" - share the complete version number).
- What are the symptoms of the problem? Are there any error messages? If so, include those *in full*. Screenshots can be a big help here. - What are the symptoms of the problem? Are there any error messages? If so, include those *in full*. Screenshots can be a big help here.
- When did the problem start? Is this a new problem or has it never worked? What (if anything) changed before the problem started? - When did the problem start? Is this a new problem or has it never worked? What (if anything) changed before the problem started?
- What steps can we take to reproduce the problem? List the exact steps without any shortcuts.
- What steps have you already taken to try and solve the problem? Don't say "I've tried everything" (which tells us nothing); tell us *exactly* what you've tried. - What steps have you already taken to try and solve the problem? Don't say "I've tried everything" (which tells us nothing); tell us *exactly* what you've tried.
- If your research yielded other reports of the same problem but no solution, include links to those reports. - If your research yielded other reports of the same problem but no solution, include links to those reports.